Our goal at Rich Parker Photography is your complete satisfaction with your purchase.

In the case of camera failure, inclement weather, or any other unforeseen incident that prevents photographer from shooting on a scheduled date the client will get a full refund of their deposit if applicable. No refund will be given under any circumstances if you fail to attend the activity on the day and at the scheduled time agreed  when booking the event shoot.

Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; Photographs have a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and we sent the buyer correct photographs per order) it is then considered non-refundable. If a buyer has selected and purchase the wrong image by mistake, he/she must notify us before receiving the “incorrect” photograph. Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice,  Rich Parker Photography will send the correct photo to the buyer free of charge.

If any questions regarding refund policy please call +447789944271.

Refund/Exchange Policy for Custom Wedding Albums and Photo Books

Due to the custom pre-designed nature of these services, there are no refunds on any design order. Albums ordered are considered a custom product and therefore there are no refunds on any album orders. Flush Mount and Coffee Table Books are made to order and cannot be returned or exchanged unless:

  • a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received,

  • damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),

  • or in the even that the order was erroneously process such as an error was made on the size of the book or color/style, compared to the original recorded order.

All prints and products are subject to VAT and shipping charges where applicable. Due to the nature of custom photography, all sales are final.  Rich Parker Photography does, of course guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed. Payment for print orders are due in full when the order is placed.  

Please make your selection carefully before ordering and if you have any questions please call us at +447789944271 or email: rich@richparkerphotography.com.